30-Day Return Policy

At Isora Silk, we want you to feel confident in your purchase. That’s why we offer a 30-day return period, giving you peace of mind when shopping with us.

Right of Withdrawal (EU Customers)

If you are a customer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, you must inform us within this 14-day period by contacting us at [your email here].

After notifying us, you have an additional 14 days to return the product.

Extended 30-Day Return Guarantee

In addition to your legal rights, we offer a 30-day return period from the date of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns of products that have been used or worn, including bonnets, pillowcases, and other personal-use items, unless they are defective.

Return Process

To initiate a return, please contact us at [your email here] with your order number.

If your return is accepted, we will provide instructions on how to return your item.

Please note:

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
You are responsible for ensuring the item arrives safely; we recommend using a tracked shipping method

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

You will be refunded using your original payment method
Original delivery costs will be reimbursed if you exercise your EU right of withdrawal (standard shipping only)
Refunds are processed within 14 days after we receive the returned item or proof of return